Contact information

At MERCHANT, your experience matters to us. Whether you have a question about an order, need assistance with delivery, or simply want to know more about our products, our customer support team is here to help.

Customer Support

For order-related assistance, product enquiries, returns, refunds, shipping updates, or general support, please contact us using the details below.

Email: merchant2310@gmail.com 

Phone: 8252471639

Business Hours: Monday – Saturday
Time: 10:00 AM – 6:00 PM IST

We aim to respond to customer enquiries within 24–48 business hours.

Order Support

For faster assistance regarding an existing order, please include your:

• Order Number
• Full Name
• Registered Email or Phone Number
• Nature of your enquiry

Providing these details helps us locate your order and resolve your request more efficiently.

Returns & Refunds

For information regarding eligible returns, replacements, cancellations, and refunds, please refer to our Return & Refund Policy before contacting our support team.

Shipping & Delivery

For shipment tracking, delivery delays, address-related concerns, or other delivery questions, please include your order number when contacting us.

Business Enquiries

For business collaborations, partnerships, supplier enquiries, media enquiries, or other professional matters:

Business Email: merchant2310@gmail.com

Our Commitment

At MERCHANT, we strive to provide clear communication, dependable service, and a seamless shopping experience from order placement to delivery.

MERCHANT
Elevated Essentials. Exceptional Experience.

Please note: MERCHANT does not request your account password, OTP, card PIN, or other confidential payment credentials through email, phone calls, or messages. Never share such information with anyone.