Privacy policy
Effective Date: September 24, 2026
Last Updated: September 24, 2026
Welcome to MERCHANT (referred to as "we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit or purchase from MERCHANT, we collect specific types of information:
Personal Details: Your full name, billing address, shipping address, email address, and phone number.
Order & Transaction Details: Information regarding items ordered, transaction timestamps, payment method status, and delivery preferences. (Note: We do not store your direct debit/credit card numbers or UPI PINs; all transactions are securely processed by authorized third-party payment gateways).
Device & Browsing Information: IP address, browser type, device information, time zone, and details about how you interact with our website (via cookies and log files) to optimize your shopping experience.
2. How We Use
We use t Your Informationhe information collected to:
Fulfill, process, and ship your orders through our fulfillment and courier partners.
Send you order updates, tracking details, and invoices via SMS, WhatsApp, or email.
Prevent fraud, secure our checkout process, and verify transactions.
Improve store performance, customer support, and user experience.
Provide updates on promotional offers or new arrivals (only if you have opted in).
3. Sharing Your Information
We only share personal information with trusted third-party service providers necessary to operate our business and fulfill your requests:
Logistics & Warehousing: Courier and delivery partners to ship and deliver your parcel directly to your address.
Payment Gateways: Secure payment service providers (e.g., PhonePe, Cashfree, Razorpay) to verify and process online payments.
E-commerce Platform: Shopify, which powers our secure online storefront.
Legal Requirements: If required by law, subpoena, or government authorities to comply with applicable regulations.
We do not sell, rent, or trade your personal information to third parties for independent marketing purposes.
4. Cookies & Tracking
Our store uses cookies to remember items in your cart, track user sessions, and gather anonymous analytics about site traffic. You can choose to disable cookies via your browser settings, though some features of the store may not function optimally as a result.
5. Data Security
We implement industry-standard technical and organizational security measures to protect your sensitive personal data against unauthorized access, loss, or disclosure. All checkout data transfers are encrypted using Secure Sockets Layer (SSL) technology.
6. Your Rights
Depending on applicable local privacy laws, you have the right to:
Access the personal data we hold about you.
Request corrections to any inaccurate or incomplete information.
Request the deletion of your personal data, subject to ongoing legal or tax compliance obligations.
To exercise any of these rights, please reach out to us using the contact details below.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted directly to this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Brand Name: MERCHANT
Customer Support Email: merchant2310@gmail.com
Phone / WhatsApp: +91-8252471639
Operating Address: Ramgarh, Jharkhand, 829108, India