Terms of service

Effective Date: September 24, 2026

Welcome to MERCHANT. These Terms of Service govern your access to and use of the AVORA website, services, and products. By accessing our website or placing an order, you agree to comply with these terms.

Please read them carefully before using our website or purchasing from MERCHANT.

1. About MERCHANT

AVORA operates as an online retail platform offering a curated selection of products to customers.

Throughout these Terms, the terms “MERCHANT,” “we,” “us,” and “our” refer to MERCHANT. The terms “you,” “customer,” and “your” refer to any person accessing our website or purchasing our products.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to MERCHANT is accurate and complete.
• You will use our website and services only for lawful purposes.
• You will not use our website for fraudulent, abusive, or unauthorized activities.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur due to:

• Screen or display settings.
• Product batches or manufacturing variations.
• Photography and lighting conditions.
• Packaging or design updates by manufacturers or suppliers.

AVORA reserves the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Pricing & Availability

All prices displayed on the MERCHANT website are subject to change without prior notice.

We reserve the right to:

• Modify product prices.
• Change or discontinue products.
• Limit quantities available for purchase.
• Correct pricing or listing errors.
• Cancel an order where an obvious pricing or product-information error has occurred.

If an order is cancelled due to an error, any eligible payment received for that order will be refunded through the applicable payment method.

5. Orders & Order Acceptance

Submitting an order through our website constitutes a request to purchase the selected products.

An order is not considered fully accepted until it has been processed and confirmed by AVORA.

We reserve the right to decline, cancel, or limit an order for reasons including:

• Product availability.
• Incorrect pricing or product information.
• Suspected fraudulent activity.
• Incomplete or inaccurate customer information.
• Shipping or service limitations.
• Other legitimate operational or legal reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Customer Information

When placing an order, you agree to provide accurate and current information, including your name, contact details, billing information, and shipping address.

MERCHANT is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

7. Payment

Payments are processed through the payment methods and payment providers made available on the MERCHANT website.

You agree that:

• Payment information provided by you must be accurate.
• You are authorized to use the selected payment method.
• Any applicable payment-processing requirements must be completed.

MERCHANT does not knowingly store complete payment-card information on its own systems where payment processing is handled by third-party payment providers.

8. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Estimated delivery times are provided for guidance and may vary due to circumstances including:

• Courier delays.
• Weather conditions.
• Operational disruptions.
• Public holidays.
• Incorrect address information.
• Events beyond AVORA's reasonable control.

For additional information, please refer to our Shipping Policy.

9. Returns & Refunds

Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy.

By purchasing from AVORA, you acknowledge that you have reviewed and accepted the applicable return and refund terms.

10. Intellectual Property

All content available on the AVORA website, including but not limited to:

• Logos and brand elements.
• Product descriptions.
• Graphics and images.
• Website design.
• Text and written content.
• Marketing materials.
• Page layouts and visual elements.

is owned by or licensed to MERCHANT, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. Prohibited Use

You agree not to use the MERCHANT website to:

• Violate any applicable law or regulation.
• Commit or facilitate fraudulent activity.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of our website.
• Upload malicious code, viruses, or harmful material.
• Collect or misuse information belonging to other customers.
• Reproduce or commercially exploit MERCHANT's content without authorization.

MERCHANT reserves the right to restrict or terminate access where prohibited or abusive activity is identified.

12. Third-Party Services

Our website may use third-party services, applications, payment processors, logistics providers, technology providers, or other external services.

Your use of such services may be subject to the respective third party's terms and policies.

MERCHANT is not responsible for the independent policies, availability, or actions of third-party services outside our reasonable control.

13. Website Availability

We aim to keep the MERCHANT website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Temporary interruptions may occur because of maintenance, technical issues, updates, security measures, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, MERCHANT shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability cannot reasonably be attributed to MERCHANT.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold MERCHANT harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms.
• Your unlawful use of our website.
• Your misuse of our products or services.
• Information or content submitted by you that violates applicable rights or laws.

16. Privacy

Your use of the MERCHANT website is also subject to our Privacy Policy, which explains how information may be collected, used, stored, and handled.

By using our website, you acknowledge that you have reviewed the applicable privacy practices.

17. Changes to These Terms

MERCHANT may update these Terms of Service from time to time to reflect changes in our business, services, legal requirements, or operational practices.

The updated version will be published on this page with a revised effective date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, without prejudice to any mandatory consumer rights or protections that may apply to you.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

19. Contact Us

If you have questions regarding these Terms of Service, your order, or our services, please contact MERCHANT through the contact information provided on our website.

MERCHANT

Elevated Essentials. Exceptional Experience.

Thank you for choosing MERCHANT.