Shipping policy

Effective Date: September 24, 2026

At MERCHANT, we understand that a smooth delivery experience is an essential part of your shopping journey. Our goal is to process every order efficiently and deliver your products safely and reliably to the address provided at checkout.

This Shipping Policy explains how orders placed through the MERCHANT website are processed, shipped, tracked, and delivered.

1. Order Processing

Once your order is successfully placed, it will undergo our order verification and processing procedure.

Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.

Processing may take additional time during:

  • Major sales and promotional events.
  • Festive periods.
  • High-demand product launches.
  • Unforeseen operational circumstances.

Once your order has been dispatched, you will receive the available shipment or tracking information through the contact details provided during checkout.

2. Delivery Time

Estimated delivery time generally ranges between 3–7 business days after dispatch, depending on the delivery location and courier network.

Delivery timelines may vary based on:

  • Your location.
  • Courier service availability.
  • Product availability.
  • Weather conditions.
  • Public holidays.
  • Regional restrictions.
  • Unforeseen logistical circumstances.

The delivery estimate displayed during checkout or provided with your order should be considered the most relevant estimate for that particular shipment.

Please note: Delivery timelines are estimates and are not guaranteed delivery dates.

3. Shipping Coverage

MERCHANT aims to deliver products across serviceable locations within India.

Delivery availability may depend on the courier network and the PIN code entered during checkout.

Certain remote, restricted, or non-serviceable locations may have limited delivery availability.

If a location cannot be serviced after an order has been placed, MERCHANT may contact the customer to arrange an alternative solution or issue an applicable refund.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Where MERCHANT offers free shipping, the applicable shipping cost will be covered by MERCHANT subject to the conditions of the offer.

Shipping charges may vary depending on factors such as:

  • Delivery location.
  • Product dimensions or weight.
  • Order value.
  • Promotional offers.
  • Courier service requirements.

5. Order Tracking

Where tracking is available, customers may receive tracking details once their order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers are responsible for ensuring that the mobile number and email address provided during checkout are accurate and accessible.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational procedures.

To avoid delivery delays, please ensure that:

  • Your shipping address is complete and accurate.
  • Your phone number is reachable.
  • Someone is available to receive the package where required.
  • Any delivery instructions provided are accurate.

If a shipment cannot be delivered because of an incorrect address, unreachable recipient, repeated failed delivery attempts, or refusal to accept the package, additional delivery arrangements may be required.

7. Cash on Delivery (COD)

Where Cash on Delivery (COD) is available, the applicable COD option will be displayed during checkout.

COD availability may vary by:

  • PIN code.
  • Product.
  • Order value.
  • Courier availability.
  • Other operational conditions.

Customers placing COD orders are expected to accept the order upon delivery unless the order is eligible for cancellation or return under MERCHANT's applicable policies.

8. Delayed Shipments

While MERCHANT works to meet the estimated delivery timelines, certain circumstances may cause delays beyond our reasonable control.

These may include:

  • Extreme weather.
  • Natural events.
  • Courier network disruptions.
  • Transportation delays.
  • Public holidays.
  • Government restrictions.
  • High shipment volumes.
  • Incorrect or incomplete delivery information.

If your shipment is significantly delayed, please contact our customer support team with your order number so that we can assist you.

9. Address Changes

If you need to change your delivery address, please contact MERCHANT as soon as possible after placing your order.

Address changes may not be possible once an order has been processed or dispatched.

MERCHANT cannot guarantee successful delivery where an incorrect or incomplete address was provided by the customer.

10. Damaged Packages

If your package appears visibly damaged, opened, tampered with, or significantly compromised at the time of delivery, please document the condition of the package before opening it.

Where possible, retain:

  • The original packaging.
  • Shipping labels.
  • Photographs of the package.
  • Photographs or video of the product and packaging.

If the product itself is damaged or incorrect, please contact MERCHANT in accordance with our Return & Refund Policy.

11. Partial or Missing Items

If your order contains multiple products and an item appears to be missing, please contact our customer support team with your order number and details of the missing item.

We will review the shipment information and assist with the appropriate resolution.

12. Multiple Products in One Order

If an order contains multiple products, the products may be shipped together or separately depending on availability, fulfilment location, product characteristics, and logistics requirements.

Separate shipments may arrive at different times.

13. Undeliverable or Returned Shipments

A shipment may be returned to the fulfilment or shipping facility if delivery cannot be completed because of circumstances such as:

  • Incorrect address.
  • Incomplete address.
  • Recipient unavailable after applicable delivery attempts.
  • Customer refusal.
  • Non-serviceable destination.
  • Other courier-related delivery restrictions.

Where applicable, MERCHANT may contact the customer regarding the next steps.

Additional shipping or re-delivery charges may apply in certain circumstances, subject to applicable law and the specific order.

14. Delivery Confirmation

An order may be considered delivered once the courier's tracking system records successful delivery to the provided delivery address or authorized recipient.

If you believe your order has been incorrectly marked as delivered, please contact MERCHANT promptly so that we can investigate the shipment with the relevant delivery partner.

15. Shipping & Return Policy

Shipping terms should be read together with MERCHANT's Return & Refund Policy and Terms of Service.

Nothing in this Shipping Policy limits any rights or protections available to customers under applicable law.

16. Policy Updates

MERCHANT may update this Shipping Policy from time to time to reflect changes in our shipping operations, courier arrangements, services, or applicable requirements.

The latest version will always be published on this page with the applicable effective date.

MERCHANT

Elevated Essentials. Exceptional Experience.

For shipping assistance, order tracking, or delivery-related queries, please contact our customer support team through the contact details provided on the MERCHANT website.